Privacy Policy

Two kinds of people, two roles

Agencies are our customers: for their account data we decide how information is handled, as described here.

Agencies' clients interact with the widget. For their chat content the agency is the owner of the relationship and we process the data to provide the service to the agency.

What we collect

Account data: your name, work email, and team members you invite.

Billing: payments run through our payment processor. We never see or store full card numbers.

Agency content: branding settings, knowledge base documents, and escalation channel configuration.

Widget conversations: messages your clients send, AI and human replies, an optional name and email if the client shares one, and the GoHighLevel location identifier the widget detected.

Usage data: message counts and token usage per conversation, used for plan limits and billing.

How we use it

To run the product: store and retrieve conversations, generate AI answers, route escalations to your team, mirror replies to a client's email when they asked for that, and meter usage against your plan.

We do not sell personal data, and we do not use your knowledge base or your clients' conversations to train AI models.

Who processes data for us

Supabase hosts our database, file storage, and authentication. Vercel hosts the application. Anthropic processes conversation excerpts and knowledge snippets to generate AI answers. Resend delivers our emails. Payments are processed by the payment provider shown at checkout. Each processes data only to provide their service to us.

Retention and deletion

Account and conversation data is kept while the account is active. When an account closes, or when you ask us at support@aiconichub.ai, we delete the agency's content within 30 days, except records we must keep for accounting or legal reasons.

Security

Data is encrypted in transit. Every tenant's rows are isolated with row level security, and the widget never receives database credentials; all its traffic passes through our servers with per-agency keys.

Your rights

You can ask what we hold about you, ask for a copy, ask for corrections, or ask for deletion by writing to support@aiconichub.ai. If your clients exercise these rights with your agency, we will help you fulfil them.

Changes

If this policy changes materially we will notify account owners by email before the change applies.